Return & Exchange Policy

Lighting is personal. That’s why every Duleec piece is made just for you.

  • As each piece is made-to-order or customized, we do not accept returns or refunds.

  • However, under our Duleec Care program, we allow exchanges within 3 years for:

    • Manufacturing defects

    • Damage during shipping

    • Significant variation from approved customization specs

  • To request an exchange, please email us within 7 days of receiving your order, with images and your order number.

  • Exchanges may take up to 3–5 weeks depending on the complexity of the replacement.

  • All packaging must be retained for return shipping.